Common Questions

Common Questions

Do I need to set up an account to place an order?

No, you can place an order without registration. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to registered members. Members will also have access to special deals and discounts.

How do I create an account?

Navigate to and you will be sent to a different page to create an account. Fill out the form completely and click CREATE when completed. A confirmation email will be sent to activate your new account.

How do I reset my password?

1. Click 2. Click on the FORGOT PASSWORD? link;
3. Enter the email associated with your account and you will be sent a password reset link.

Do you provide order tracking information?

Once you’ve placed your order, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there. 

Can I make changes to my order?

As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.

Can I cancel my order?

As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.

Can I change the address that my order is shipped?

No, we only ship to the customer’s address once your order is placed and processed.

How can I track my order status?

Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order.

Do I get an order confirmation?

Yes. Once you’ve placed your order, an order confirmation message, which will contain your order details, will be emailed to you. If an email does not appear to have been received, please check your spam folder.

What payment methods do you accept?

We accept PayPal, PayPal Credit, American Express, Visa, Visa Debit, MasterCard, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Venmo.

Is it safe to use my credit or debit card?

The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on our website is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).

Do I have to pay sales tax?

We’re required to collect sales tax applicable in certain states based on state and local tax rules. No taxes will be charged to orders shipping to anywhere outside of USA.

Do I have to pay customs?

We are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

What if I entered the wrong shipping address for my order?

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Can I pick up my online order at the store?

Sorry! Due to items being fulfilled in multiple warehouses, we cannot accept in-store pickups.

What if my package is refused or not delivered?

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.

How much is the shipping?

Shipping is always free for our customers!

How long is the shipping?

The shipping timing varies with your delivery destination. Please refer to our Delivery information for further information on shipping time.

What delivery options do you have?

We use USPS, DHL and FedEx.

Do you offer free shipping?

Yes. We offer free shipping for all orders!

Can I get my order expedited?

We attempt to expedite every order and in some cases we may have options for you. All shipping is free and fast with normal shipping!

What if my parcel doesn’t arrive?

We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

Can you ship to a PO box?

Sorry, we can’t ship to a PO box.

How can I initiate a return?

Returning your unwanted items is simple and easy! Firstly, please refer to the Return Policy to ensure that your return meets the criteria stated. Then contact our support team immediately and they will guide you how to return an item.

What if I received a wrong item?

In the unlikely event you have received the wrong item, please contact our support team immediately and they will guide you how to return an item.

What if I received a faulty or damaged item?

Please contact our support team immediately and they will guide you how to return the faulty or damaged item and get the correct one.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

What is the usual turnaround time for returns?

If you are shipping it back to us using our prepaid return label the usual turnaround time is 1 – 2 weeks from the day you give the package to FedEx or USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.

When will I get my refund?

You will be notified via the email address associated with your order within 24 business hours of your return’s arrival at our Online Division. It can take up to 7-10 working days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account. Please note that refunds may take up more days to process due to varying processing times between payment providers.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Where are your products made?

Our products are manufactured in several locations but we mainly service the USA. All products have rigorous quality inspection and are backed by our return guarantee.

Do you offer discounts and promotion?

Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers. Use code WELCOME10 for 10% off your first order!

How can I get information about upcoming sales and special offers?

The best and easiest way is to subscribe to our newsletter and follow us on social media, where we post all the information beforehand!

Do you have any current discounts?

Yes we do please use code WELCOME10 for 10% off today!

How can I contact you?

You can contact us anytime by email We generally respond within five minutes or less and will create an automated ticketed for you.

Where are you located?

We are an online store with physical offices in Pittsburgh, Pennsylvania.

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Welcome to Our Website
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